Privacy Policy

We may collect information that you voluntarily provide to us when you request a quote, complete a lead or inquiry form, contact us, schedule a service, communicate with us, or otherwise interact with East Valley AutoWerks.

This information may include:

• Name
• Email address
• Phone number
• Vehicle year, make, model, trim, or other vehicle information
• Services or products you are interested in
• Appointment or scheduling information
• Messages, questions, notes, and other information you choose to provide
• Information related to estimates, purchases, services, or customer relationships

We may also automatically collect certain technical and usage information when you interact with our website, including:

• IP address
• Browser and device type
• Operating system
• Pages viewed and website interactions
• Referring website or advertising source
• Approximate geographic information derived from your device or IP address
• Cookies, advertising identifiers, and similar technologies

We may use the information we collect to:

• Respond to quote requests and inquiries
• Provide information about window tinting, paint protection film, windshield protection, ceramic coatings, vehicle restyling, and other services
• Create estimates and service recommendations
• Schedule and manage appointments
• Communicate with you regarding your inquiry, vehicle, appointment, estimate, or service
• Provide customer service and follow-up communications
• Maintain customer and vehicle records
• Operate and improve our website and customer experience
• Measure website and advertising performance
• Understand how customers find and interact with East Valley AutoWerks
• Improve our marketing and advertising
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal and regulatory requirements

East Valley AutoWerks may use Google Ads and Google lead form features to allow prospective customers to request information or quotes directly through an advertisement.

When you submit information through a Google lead form, the information you provide may be transmitted to East Valley AutoWerks and used to respond to your request, provide a quote, discuss services, schedule an appointment, and manage our customer relationship with you.

Information collected through advertising platforms may also be processed by those platforms according to their own privacy policies and terms.

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, understand visitor behavior, measure advertising performance, and improve our services.

We may use third-party services, including Google products and advertising or analytics platforms, to help us understand:

• Website visits and interactions
• Advertising clicks and conversions
• Lead and inquiry activity
• Traffic sources
• General website and campaign performance

These third parties may collect information through cookies or similar technologies according to their own privacy policies.

Your browser or device may allow you to block or manage cookies. Disabling certain cookies may affect some website functionality.

We do not sell your personal information for monetary compensation.

We may share or provide access to personal information when reasonably necessary to operate our business, including with service providers that assist us with:

• Website hosting and operation
• Customer relationship management systems
• Scheduling and appointment management
• Communications, including phone, email, or text messaging
• Advertising and marketing
• Analytics and conversion measurement
• Software, cloud storage, and business operations
• Payment processing when applicable

These providers may process information on our behalf in connection with the services they provide.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of East Valley AutoWerks, our customers, or others.

If you provide your phone number or email address, we may use that information to respond to your inquiry and communicate with you regarding quotes, estimates, appointments, services, or other matters related to your request or customer relationship.

Depending on the communication preferences or consent you provide, communications may occur by telephone, email, or text message.

You may request that we stop non-essential promotional communications at any time. Transactional or service-related communications may still be sent when necessary to respond to an active inquiry, appointment, transaction, or service relationship.

Consent to receive marketing communications is not a condition of purchasing goods or services unless otherwise clearly stated.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Maintain customer and vehicle records
• Provide and document services
• Maintain estimates, appointments, and transaction history
• Support legitimate business operations
• Meet accounting, tax, legal, security, or regulatory obligations

Information that is no longer reasonably necessary may be deleted, anonymized, or retained as required or permitted by law.

You may contact East Valley AutoWerks to request that we:

• Update or correct personal information you have provided
• Delete certain personal information, where reasonably possible and subject to applicable legal or business record-retention requirements
• Stop sending non-essential promotional communications
• Answer questions about how your information is handled

We may need to verify your identity before processing certain requests.

Our website may contain links to or integrations with third-party websites, platforms, maps, payment providers, social networks, or other services.

East Valley AutoWerks is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of any third-party services you use.

Our website and automotive services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected unintentionally, we will take reasonable steps to delete it.

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, or legal requirements.

When changes are made, we may update the "Last Updated" date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, your personal information, or East Valley AutoWerks' privacy practices, please contact us through the contact information provided on our website.

East Valley AutoWerks LLC — Arizona, United States